Restaurant Protocol Curriculum

A complete list of hospitality elements, according to the IBL code

The broad protocol touches all aspects of service needed through a luxury restaurant hospitality service, all points addressed in the TLL hospitality service and all VIP restaurant hospitality foundations, while all content is always custom-designed individually for each restaurant unique needs. Customized Solutions

• Introduction to international hospitality code and protocol

• Personal and professional formal image for all staff – considering aesthetics, presence, and uniform

• Guest’s greeting protocol

• Establishing an impressive professional presence: understanding body language as an interpersonal communication code

• Effective, positive self-presentation

• Moving around the floor while creating a pleasant, professional environment

• Formal dinner protocol

• Table setting protocol (Includes simulation)

• Guest sitting protocol, name cards

• Menu etiquette – the right way to take an order

• Serving body language, understanding the guest’s space

• Service guidelines, styles, and methods – American, French, English and Russian

• Alcohol beverages service and etiquette

• Service quality – improving skills

• Handling problems while facing the guests

• Group service

• Kitchen to service interaction – chef’s communication

• Team’s coordination

• Order management

• Different cuisine by country

And more...